The most common questions we get asked.

Can't I just go straight to Teladoc® for this service?

No. Teladoc® is only available through an approved provider such as National Telemed Solutions. We provide unlimited telemedicine service that covers your entire immediate household through the Teladoc network of US Board Certified Physicians via the Teladoc app or by phone. You must use our provider code that you will receive after checkout to complete your registration with Teladoc.

How much does it cost?

The cost is $19.95 a month or $199.95 a year for all members of a family living in the same household. The family plan allows you to use the service for you, your spouse and your dependents. Your credit or debit card will be charged monthly. There is no cost per call, no co-pays and you get unlimited use.

Do I talk to "real doctors"?

Yes. Our members only talk to actual doctors who are U.S. board-certified internists, state-licensed practitioners, and pediatricians licensed to practice in the U.S. and living in the U.S. When you request to speak to a doctor, Teladoc will connect you with a doctor licensed in your state.

What are some of the common conditions Teladoc® treats?

Common conditions include sinus problems, respiratory infection, allergies, urinary tract infection, cold and flu symptoms and many other non-emergency illnesses.

Can I request a particular doctor?

You cannot request a particular doctor. Teladoc is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with one of our doctors. All Teladoc doctors are board-certified, state-licensed and go through rigorous training and credentialing.

Can I get a prescription?

Teladoc does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Teladoc doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Teladoc doctors.

Is my electronic health record kept private?

Health records are kept totally private and we employ robust encryption methods to protect your personal information. You determine who can see the information on your record.

Can I be turned down for a pre-existing conditions?

We do not turn patients away because of pre-existing conditions.

Can I use this service outside of the United States?

Teladoc visits are currently unavailable outside of the United States.

Become a Member

National Telemed Solutions is a company specializing in providing telemedicine services on a direct to consumer basis. The corporate partnership platform provides the individual consumer household membership to the National Telemed group. The individual household is afforded the benefit of joining the National Telemed network for access to the telemedicine service.

​National Telemed Solutions offers its telemedicine service through its regional centers and through a nationwide network of partners and affiliates.

We have chosen Teladoc® to power the telemedicine physician network to National Telemed Solutions members. Teladoc® is the largest, oldest and only publicly traded telemedicine provider in the U.S.

© 2017 Teladoc, Inc. All rights reserved. Teladoc and the Teladoc logo are registered trademarks of Teladoc, Inc. and may not be used without written permission. Teladoc does not replace the primary care physician. Teladoc does not guarantee that a prescription will be written. Teladoc operates subject to state regulation and may not be available in certain states. Consults are not available outside of the U.S. Teladoc does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. Teladoc physicians reserve the right to deny care for potential misuse of services. Teladoc phone consultations are available 24 hours, 7 days a week while video consultations are available during the hours of 7am to 9pm, 7 days a week.

The medical discount program is NOT insurance nor is it intended to replace insurance. This discount card program contains a 30 day cancellation period. The plan is not insurance coverage and does not meet the minimum creditable coverage requirements under the Affordable Care Act. This plan provides discounts at certain healthcare providers for medical services. This plan does not make payments directly to the providers of medical services. The plan member is obligated to pay for all healthcare services but will receive a discount from those healthcare providers who have contracted with the discount plan organization.

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